FAQs
Q#1: How to track my order?
You can easily track your order by visiting our tracking page here.
To track your order, you'll need one of the following:
- Your order number and the email or phone number associated with the order.
- Your tracking number.
Having this information at hand will allow you to quickly check the status of your shipment. If you encounter any issues or have questions about tracking your order, please do not hesitate to contact our customer service team. We're here to help ensure your shopping experience is seamless and enjoyable.
Q#2: When will my order be processed?
All orders are processed within 2-3 business days. We strive to ensure that your products are prepared for shipment as quickly as possible.
Q#3: How long will it take for my order to ship?
Typically, orders are shipped within 2-4 weeks from the processing date. We appreciate your patience as we work to get your order to you as swiftly as possible.
Q#4: Where are the products shipped from?
Most of our products are shipped from the United States. However, depending on the specific item or supplier, some products may be shipped from other countries. Rest assured, regardless of where your order is coming from, we are committed to delivering quality and satisfaction.
Q#5: What happens if nobody is in when my order is delivered?
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
Q#6: Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email.
Q#7: I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#8: Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 30 day guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Q#9: Can I change or cancel my order?
Sure! You can cancel, or change your order within 24 hours of confirmation. Please contact us with your name and order number
Q#10: What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
Q#11: Due to COVID-19, are you still shipping as normal?
We’re trying to keep on top of order and send outs as much as possible following the necessary safety measures and guidelines.